Refund policy

Returns & Refunds Policy

At TEODOR Luxe, we are committed to ensuring you are completely satisfied with your purchase. Please review our policy below to understand the guidelines for returns.

Return Eligibility

You may request a return within 30 days of your delivery date. To qualify, your item must meet the following criteria:

Original Condition: The item must be unused, unworn, and in pristine condition.

Packaging: All items must be returned in their original packaging, including any protective inserts or boxes.

Proof of Purchase: Your order number or receipt is required.

Note: Any items that do not meet these conditions may be ineligible for return and will be sent back to the sender.

Return Authorization (RMA Required)

To ensure your return is processed efficiently, please do not ship items back without prior authorization.

1. Contact us at info@teodorluxe.com to request a Return Merchandise Authorization (RMA).

2. Once authorized, our team will provide instructions on where to send your package.

Return Shipping

Customers are responsible for all return shipping costs. We strongly recommend using a trackable shipping service, as we cannot be held responsible for returns lost or damaged in transit.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Processing: If approved, refunds will be issued to your original payment method.

Timeline: Please allow 5–10 business days for the funds to reflect in your account, depending on your financial institution.

Shipping Fees: Original shipping costs are non-refundable.

Exchanges

We do not offer direct exchanges. If you would like a different item, please return your original purchase following the steps above and place a new order at your convenience.

Damaged or Defective Items

If your item arrives damaged or defective, we want to make it right immediately. Please contact us at info@teodorluxe.com within 48 hours of delivery and include clear photos showing the issue.

Non-Returnable Items

Certain items are strictly non-returnable, including:

Final sale or clearance items.

Gift cards.

Items showing visible signs of use, wear, or damage not caused by shipping.

Any non-returnable items will be clearly marked as such on their respective product pages.

Contact Us

For any questions regarding your order or our policy, our team is happy to assist: 📧 Email: info@teodorluxe.com